KPOs way ahead .. Direction

Knowledge Process Outsourcing (KPO) is a fast emerging wave in global outsourcing, which has evolved as an intellectual cousin of BPO, or Business Process Outsourcing in India. KPO deals with high-end jobs in order to save costs and increase operational efficiencies. India has a huge amount of intellectual resources and specialized expertise, which makes it a one of the most favorite destinations. According to a report by GlobalSourcingNow, the Global Process Outsourcing industry is expected to employ more than 250,000 people by 2010 in India and it is expected that a business of around $12 billion would be outsourced to India till 2010.

In its recent study-’India in the new knowledge economy’-the CII had said that the services sector would grow at a more than eight percent and its contribution to GDP would be above 51 percent. The study affirmed thatIndia’s transition from being a Business Process Outsourcing (BPO) destination to a KPO destination was imminent.

Areas with significant potential for KPO include Finance & Accounting, Pharmaceuticals, Biotechnology, Technology, Legal services, Intellectual property, Research and design, and development of Automotive and Aerospace industries. Everyone ranging from CAs, MBAs, Lawyers and now even Doctors are heading towards KPO. So what would drive the best brains to KPO?

Basically, KPO requires qualified professionals who can undertake intellectual jobs. Salaries at KPO are counted amongst the pay-packages across the entire industry. The perks are also an added advantage.

Before jumping for a career at KPO, one must take into consideration the following skill pre-requisites

• Good communication ability
• Strong command over English language
• Enunciation ability
• Interpersonal skill like listening, questioning and intonating
• Knowledge of computers and online research skills
• Some job specific skill like writing ability, analyzing raw data, report creation etc
• In-depth domain expertise
• Apart from this one should have a positive attitude and a basic interest in the work along with high level of commitment so that one can grow well along with the growing KPO sector.

Here’s a brief insight to jobs at KPO vs. BPO

BPO jobs are great for beginners with limited experience, while KPO jobs require in-depth domain expertise. Although, BPO jobs might pay more initially, but considering the direction of career growth and salaries of senior employees in KPO, it is definitely a better choice for those looking for a more fulfilling and long-term career. Qualified individuals who perform well can get handsome salary packages in this sector – much higher than BPOs. KPO jobs require a higher commitment level and a positive attitude towards work.

For more information, please contact us at sachith@recruiseindia.com